Effective Date: January 1, 2026
Company Name: Design Club Studio LLC (“Agency,” “we,” “us,” or “our”)
Website: designclubstudio.net
At Design Club Studio LLC, we take pride in delivering professional, high-quality digital marketing, creative technology, web development, custom web applications, and AI automation services. Because our work involves specialized labor, professional expertise, digital assets, and reserved production capacity, our refund policy is structured as follows.
By purchasing services, paying an invoice, making a deposit, or subscribing to a recurring plan through designclubstudio.net, you agree to this Refund Policy.
1. General Non-Refundable Nature of Services
- Professional & Custom Services: Due to the custom, intellectual, and technical nature of digital design, custom web application development, SEO, digital marketing, and software configuration, all setup fees, project deposits, retainers, and completed milestone payments are strictly non-refundable once work has commenced, research has started, or operational resources have been reserved.
- Reserved Capacity: Deposits reserve Design Club Studio’s personnel, development resources, creative capacity, and project scheduling. If a project is delayed or canceled by the Client after work has begun, the initial deposit is retained to cover allocated resources and preliminary work.
2. Project-Based Work & Web Applications
- Milestone Payments: For phased projects (such as website design, e-commerce builds, or custom web applications), payments made for completed and approved milestones are non-refundable.
- Project Cancellation: If a client terminates a project prior to completion, the Client remains responsible for all labor hours, completed milestones, and non-cancellable third-party expenses incurred up to the date of formal written cancellation, in addition to the non-refundable deposit.
3. Monthly Retainers & Recurring Services
- Advance Billing: Monthly retainers (including Social Media Management, SEO, AI automation management, and ongoing website maintenance) are billed in advance for the upcoming service period and are non-refundable once the billing period has commenced.
- Cancellation Notice: Ongoing monthly services require at least 60 calendar days’ written notice prior to termination (unless otherwise stated in a signed custom agreement). Fees falling due during this notice period remain fully payable and are non-refundable.
4. Third-Party Costs & Media Spend
- External Expenses: Third-party costs—such as domain registrations, hosting fees, premium software licenses, plugins, API subscriptions, stock assets, and advertising media spend (e.g., Google Ads, Meta Ads)—are paid directly to third-party vendors or platforms and are 100% non-refundable by Design Club Studio LLC.
5. Consultations & Digital Audits
- Advisory Services: One-off strategy sessions, technical audits, and paid consultations are non-refundable once the session has taken place or the diagnostic report has been delivered.
6. Statutory Consumer Rights
- Nothing in this Refund Policy is intended to exclude, limit, or waive any mandatory consumer protection rights or statutory guarantees under applicable local law that cannot legally be waived. Where local consumer protection laws require a mandatory cooling-off period or refund right for specific digital purchases, those mandatory legal requirements will apply.
7. Billing Inquiries & Dispute Resolution
If you believe an error has been made on an invoice or transaction, please contact us immediately at [email protected] prior to initiating a bank dispute or card chargeback. We are committed to resolving billing inquiries fairly and professionally.
See also our Payment Terms and Terms & Conditions.
